An 'Independent' History
In the mid 1990's a small and experienced group
of utility specialists sat down to identify the future potential
customer needs in the changing utility landscape. They identified
a long term, sustained need for services to large, complex utility
portfolios. With this in mind British Independent Utilities was
formed.
Since then British Independent Utilities has developed into a highly
specialised consultancy dealing almost entirely with complex multiplication
estates. We represent a hybrid of traditional utility consultancy
with efficiency based technology systems, servicing both consultants
and large companies alike. We offer everything from full consultancy
through bureau services to the supply of expert utility management
systems.
Due to the nature and requirements of our customers it is essential
to actively develop and maintain our approach to retain a demonstrable
market advantage.
Continued Software Development
In 1994 we completed the first phase of our in-house software development
project with the release of our EMPIRE Contract Evaluation system.
Designed to our own exacting requirements the system fulfils a number
of goals including the active management of mixed portfolio utility
estates and multi-location negotiation tools.
In March 1998 we introduced our direct systems sales initiative
in response to the requirement of a number of customers to retain
complete in-house control of utility functions. This included not just the release of our software but also the introduction of back-office support and technical on-site assistance. (Far from maintaining
the demarcation between consultant and customer our direct systems
sales have created a new acceptance of the beneficial partnerships
available).
At the turn of the millennium some 25,000 sites benefited from
our expertise, both directly through our bureau service and indirectly
through our systems. At an average of 83 sites per customer we continue
to focus on the more demanding portfolios.
We are gratified at the advances we have made since out inception
and of the successes we have achieved. This includes a 98% customer
retention rate, orders from our competitors and the respect of suppliers.
We believe that with the effort and commitment we have given to
achieving our goals that we can now offer practical solutions to
the problems arising from today's deregulated environment.
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