Values and Culture

Inspiring and empowering our people to create a passionate positive difference for themselves, our clients and the planet.

Our mission:
Best in Utilities

Our values:
Bold, Responsible,
Imaginative, Together

Our culture:
#OneBiU

Our Vision, Mission and Values

It’s our vision to be the best in utilities, with the mission to deliver tangible value through innovative people. We create meaningful value through collaboration, and our #OneBiU culture keeps us steadfast in our approach to our people, our clients and the planet.

Be Bold

Be Bold

Actions speak louder than words. We challenge the norm, stand out from the crowd and are proud to do things differently. We influence and challenge regulatory bodies and we don’t accept the standard just because it’s easy.

Be Responsible

Be Responsible

We own our words and behaviour; the effect they have on our colleagues, customers, community and culture. We care about the work we deliver and don’t sit back and let others solve a problem, whether it’s a billing conundrum or a net zero solution. We have an unwavering quality process for operational deliverability and cemented environmental impact objectives.

Be Imaginative

Be Imaginative

We fuel a space that allows people to create the new, push the boundaries and think differently. Our team is determined to overcome obstacles and see solutions to energy optimisation and carbon reduction for clients and protect the environment.

Be Together

Be Together

We are in this together; recognise a team is greater than the sum of its parts and we take our clients with us. Everyone is treated with respect regardless of race, age, gender or beliefs and value the differences that the mix of people bring to BiU.

Looking after our team

To be bold, responsible, imaginative and together, our team needs to be looked after by our leaders, and from day one, our founders have put in place a range of wellbeing initiatives, perks and benefits to reward staff for their everyday work as well as going that extra mile for each other and our clients.

There’s a reason why we were proud to be on of the UK’s Outstanding Places to Work.

They put in the work, so we look after them.

The everyday benefits

Breakfast Monday and Friday  – from fruit pots to full English

Breakfast Monday and Friday – from fruit pots to full English

Snacks and cuppas - fruit and nuts all week, with coffee and tea on demand

Snacks and cuppas – fruit and nuts all week, with coffee and tea on demand

Fun Fridays - start the week with breakfast, and end with a drink and slice of pizza on the house

Fun Fridays – start the week with breakfast, and end with a drink and slice of pizza on the house

RnR floor - compete at table tennis, watch a movie or take a book from the staff library

RnR floor – compete at table tennis, watch a movie or take a book from the staff library

Dress down Fridays - and guests are invited to relax their attire too on Fridays

Smart casual dress – and guests are invited to relax their attire too

Health benefits

Private healthcare*  - health care around your needs

Private health care – health care around your needs

Gym membership contribution – healthy body, healthy mind

Fitness/health membership contribution – healthy body, healthy mind

Cycle 2 Work – and we’ve bike racks to help with low carbon commuting

Cycle 2 Work – and we’ve bike racks to help with low carbon commuting

Massages – first come, first served, and always in demand

Sport massages – first come, first served, and always in demand

Employee health assistance and mental first aiders – trained team to help you through every moment life throws at you

Employee health assistance and mental first aiders – trained team to help you through every moment life throws at you

Staff initiatives

Private healthcare*  - health care around your needs

Volunteer day off – a paid day off to giveback to the community

Flexi-time – a true flexible working system, if you work 8 hours one day, you can work 6 the next to create balance

Flexi-time – a true flexible working system, if you work 8 hours one day, you can work 6 the next to create balance

Events – an inhouse events team planning quarterly events from Halloween fancy dress to Christmas pub quizzes

Events – an inhouse events team planning quarterly events from Halloween fancy dress to Christmas pub quizzes

CPD – we’re committed to your development

CPD – we’re committed to your development

Birthday treats – a paid day off, card and gift from the BiU family

Birthday treats – a paid day off, card and gift from the BiU family

Financial health

Timely pay reviews – it be rude not to

Timely pay reviews – it would be rude not to

Enhanced maternity package - looking after you and the new arrival

Enhanced maternity package – looking after you and the new arrival

Living wage employer – to help our younger new starters

Living wage employer – to help our younger new starters

Company pension – helping you beyond life at BiU

Company pension – helping you beyond life at BiU

Childcare vouchers – every little helps our extended BiU family

Childcare vouchers – every little helps our extended BiU family

Savings scheme – a little pot for those big ticket items

Savings scheme – a little pot for those big ticket items